Best Port A Experience!
This townhome was pristine with fresh, new decor, comfortable beds, garage parking, and great location, very close to the pool. We loved how clean, bright and cheerful this place was with Casper mattresses that were so comfortable. We would’ve loved to have extended our stay in this townhome with beautiful views and really nice patio furniture!
reviewed on 06/05/2018 by Undisclosed
It was the perfect location to be able to take the golf cart to the beach or to town. I walked across the boardwalk to the beach every day and even walked on the golf course with bare feet. Get the watermelon drink at the pool after the beach for the best day.
reviewed on 06/06/2018 by Undisclosed
Beautiful and Bright
The home is new, clean, and beautifully decorated. The kitchen is well stocked with everything you need to cook at the house but if that's not your style the restaurant at the resort was wonderful! The house is right across the street from the resort's pool. You could walk to the beach but we rented a golf cart to drive to the beach and into town-so fun! The TV on the third floor was perfect for a movie night. One of my favorite parts of this rental was sitting on the balcony that overlooks the golf course in the morning and watching beach-goers drive by. I highly recommend this property for a fun weekend in Port A!
reviewed on 06/10/2018 by Undisclosed
The house was amazing and perfect for my family of 6. Every couple had their own bathroom and their own hang out space. There were a few glitches: the new door code had not been programmed so we couldn't get into the house; a rep had to come out to handle (she did a great job and arrived very quickly), there were no remotes for the garage, no soap for the laundry, and confusion on a late checkout. I received an email that I could not have a late checkout and the day of checkout I received an email that I could. All in all it was a great stay. We enjoyed ourselves and absolutely loved the house and the property amenities (beach within walking distance, pool, Black Marlin restaurant)
reviewed on 06/22/2018 by Katheryn M.
response on 6/25/2018:
Thank you very much for taking the time to leave us a review! We’re so happy to hear you enjoyed your stay. We’re glad we were able to quickly resolve your issue after you called our 24/7 guest hotline. Thank you for your additional feedback, and please know that we are looking all of the issues you've mentioned and apologize for the miscommunication. You were perfect guests, and we’re looking forward to hearing from you again! -The TurnKey VR Team
Overall a good place
The townhome was very clean and in excellent condition. The bathroom by the kitchen didn’t flush all the time, which was kinda a pain. When we arrived they stated that there was garage door openers and a garage can in the garage. By Tuesday we finally got the garage can and never received the garage door openers. The guest services had electric bikes that didn’t work. The one day we wanted to rent a golf cart no one showed up until after 2 in the office. Which we rented one in town so not a big deal.
reviewed on 06/23/2018 by Camie J.
response on 6/26/2018:
Thank you so much for taking the time to post this review. We would like to sincerely apologize for any inconvenience you experienced and can also understand your frustration that we were unable to address it during your stay. Please be assured that we are looking into the bathroom issue, and the garage door openers to ensure those are repaired and available for future guests. Here at TurnKey, your feedback is highly valued, and we try our best to make things right in any way we can so that our guests know that our priority is their ultimate satisfaction. Thanks again for bringing these important issues to light, as it’s feedback like this that really makes a difference in how we move forward in offering the best service we possibly can to our guests and in keeping our properties in perfect shape. If there is anything else we can do for you, please reach out any time on our 24/7 guest hotline and let us know. -The TurnKey VR Team
Best Beach Vacation Ever!
The townhome was exactly as described, but even better! It was very clean and clearly newly constructed. The bedrooms have wonderfully comfortable beds, and the bathrooms were larger than my own at home. The top floor was the best though... huge hang out area with giant TV where we watched movies to end each night. The resort itself was also fantastic, our first time visiting. We were just a few feet from the community pool and bar which was perfect - we ended each day with a watermelon sandia and a quick dip before walking back home. The beach was better than I've ever seen it, and having privately reserved beach chairs and umbrellas just made it a seamless and worry-free experience. We will definitely be coming back!
reviewed on 06/25/2018 by Undisclosed
The whole family had a fantastic time. It was a great Birthday would highly recommed this place! Will definetly be coming back.
reviewed on 07/18/2018 by Steve F.
Once a year vacation
The home is beautiful and in a great location. Upon arriving mosquitos were smashed dead against the entry way walls and the downstairs bedroom had trash under and beside the bed. That same downstairs bedroom also had dirty sheets on the bed. We did not utilize this room because of its uncleanliness. I reported this to Turnkey and was sent a thank you text and was told that if we had any other issues to let them know! (The unclean room issue was never resolved!)
reviewed on 07/22/2018 by carlyn m.
response on 8/24/2018:
Thank you for taking the time to leave us this feedback, and we’re so sorry to hear your experience staying with us was not as great as it should have been. Here at TurnKey, we strive to offer impeccable customer service, and it is our hope that if anything at all comes up, guests are conveniently able to reach us 24/7 on our guest hotline. It appears that a TurnKey agent did connect with you on July 18 regarding cleaning issues, but you declined for our team to help. Please know that we’ve resolved each issue you mentioned, and spoke with our housekeeping team. If there is anything else we can do for you, please reach out any time. -The TurnKey VR Team
Wonderful place to stay and great location!
We enjoyed this beautiful townhome during spring break with our kids. You can walk to the beach or walk right across the street to the pool and bar/restaurant. The home's layout was perfect for our four teenagers and 11 year old. The kitchen and bathrooms are stocked with everything you need to make you feel at home during your stay. We will definitely come back here again!
reviewed on 03/31/2019 by Brandy R.
Great home in Port A
Everything was wonderful!! The home, the area, the pool, the Turnkey Team, and so on. It was a great experience.
reviewed on 06/07/2019 by Paula D.
Lovely house - very clean. Very nice surroundings. Pool was great Difficult to cool the upstairs bedroom, but not unbearable. Had some trouble with the Wifi the first day, but the leasing company eventually got it working for us.
reviewed on 07/07/2019 by Undisclosed
response on 9/5/2019:
Thank you for taking the time to leave us a review. We are so happy to hear that you enjoyed your stay with us and we were glad to assist you when you contacted our 24/7 guest hotline regarding the WiFi issues. You were wonderful guests, and we would love to have you back. Please come back anytime! -The TurnKey VR Team
Beautiful house, great location!
We absolutely loved this house. Perfect for 2 families with kids. The house was clean and cozy. It is right across the street from the pool which is perfect. It backs up to the golf course, we enjoyed sitting on the patio and taking it the view. We rented a golf cart and it was a short golf cart ride over to the beach, which has its private beach area for the resort. We loved absolutely everything and are ready to rent it again!
reviewed on 07/22/2019 by Kelli R.
Everything was great!!! Only issue was...
Everything was great!!! Only issue was a leak in the ceiling. Sent someone over right away to assess but it did start leaking again later and was gradually getting worse. Other than that everything was great!!
reviewed on 07/26/2019 by Undisclosed
response on 8/22/2019:
Thank you for taking the time to leave this review and we are happy to hear that you enjoyed your stay in our home. We are so sorry to hear that you experienced issues with the home, but we appreciate you reaching out to let us know. Please know that our team has addressed the ceiling and it will no longer a problem. You were great guests and we would love to host you again at any time. – The TurnKey VR Team
Great Family Vacation Spot
Perfect set up for two families of four. The kids loved the bunk room with the very large entertainment area (with extra large TV) and the adults enjoyed the comfortable beds in each of the other two rooms. The kitchen had everything we needed.
reviewed on 08/13/2019 by Stacy M.
The house was the right size...
The house was the right size for us. We have 4 children ( 20 to 7). Enjoyed the upstairs and the beds were extremely comfortable. The only downsides was the living room furniture. Not very comfortable at all and tiny so really no place to sit and watch tv in main living space. Also, there was no blender which we found odd. We bought one and left it there for others to use.
reviewed on 08/20/2019 by Undisclosed