March 5th and 6th Stay
Immaculate condo, conveniently located to fully enjoy the "Port A" experience, including golf at the fantastic "Palmilla Beach Golf Club".
reviewed on 03/08/2016 by Undisclosed
response on 3/11/2016:
Thanks Reece! We're so glad you enjoyed your stay with us and we look forward to hearing from you again next time! -The TurnKey VR Team
Clean, great location
We enjoyed our stay at this rental in the Tropical Condo on Palmilla Golf Course. it was clean, new, and great location for golf, and the beach. Only issue we had was it was kinda noisy with construction above us and beside us with condos being completed and houses being built. And the lack of privacy in the Master bedroom. There were only bamboo shades on the doors which could easily be seen thru'. It made it very uncomfortable. At night you could not turn on a light or on foggy mornings, since you could then see right in the room and there were guys right outside our room working on equipment painting. Otherwise great comfy bed and condo. Just need to address the bamboo shades.
reviewed on 04/11/2016 by Undisclosed
response on 5/8/2016:
Hi Norma, thank you so much for the kind words and helpful suggestion about the blinds. We're on it! You were perfect guests and we look forward to hearing from you again soon! -The TurnKey VR Team
Very upscale and peaceful area, beautifull property
Tranquil and quiet, Palms line the streets, very upscale, love the high ceilings and décor. So fun to rent golf carts and park the car. fabulous pool area, incredibly great staff. Love the Palmilla area at the beach. Rent beach chairs and enjoy the golf! great amenities. Amazing master suite.
Can't wait to return!
reviewed on 10/04/2016 by Undisclosed
Lovely, spacious, well-appointed, very clean home.
We have stayed in two different rentals at the Palmilla Resort. Both were lovely. Everything worked perfectly in both places. We have also found the staff at Turnkey to be very efficient, professional and courteous. It's a quick trip down to the dock in the morning (we're fishermen, not golfers). It's also easy to get to the restaurants downtown and Lisabella's, which is just a few miles beyond the Palmilla Resort.
reviewed on 01/01/2017 by Undisclosed
Clean, well appointed, welcoming, even "homey." For standard hotel prices, it's great to stay in a home that doesn't feel the least bit like a hotel. Off season rates, obviously, but this property had everything except a view of the ocean, but I couldn't care less. The overall value was it's value. And the golf was quite handy and challenging.
reviewed on 01/21/2017 by Undisclosed
My family and I had a great experience at Palmilla Beach Resort. Very clean, convenient and had all the comforts of home. Highly recommend staying here. We will return!!
reviewed on 05/17/2017 by Scott F.
response on 5/22/2017:
Thank you so much for the review and kind words about our property! We are so happy to hear that you enjoyed your stay with us. You were perfect guests, and we look forward to next time! -The TurnKey VR Team
What a great resort....
We arrived Sunday late afternoon to a beautiful resort and very clean condo. Unfortunately no one told us until late on Monday that they needed to send a service rep over to look at the dishwasher that housekeeping reported not working on Sunday morning. Long story short we went the entire week without a dishwasher. Turn Key did finally call us to resolve our disappointment with the situation. We called and texted four times to their one call to us. Otherwise this was a great resort with all of the amenities needed.
reviewed on 06/20/2017 by David M.
response on 6/26/2017:
Thank you for this review! We're so happy to hear that you enjoyed your stay with us but are sorry about the issue with the dishwasher that came up. Hopefully the compensation we offered for the inconvenience helped. Please know that we are currently in the process of having the dishwasher repaired and will have it running again shortly. Thanks again for your patience and for being absolutely perfect guests. If there is anything else we can still do for you, please reach out anytime and let us know. -The TurnKey VR Team
unit was fine, cable tv never worked in the 7 days we were there, the weather was great all trip so we did not need to watch tv.
reviewed on 07/03/2017 by Philip M.
A great time at Palmillo Beach!
We had a lovely time for Matt's 65th birthday! The condo was beautiful and the bed was comfortable. The links course was fun and challenging. The staff at Palmilla Beach are all so welcoming and hospitable. We felt right at home. The beach setup with the "comfort coach" restrooms, chairs and umbrellas was beaching 1st class. I have Celiac Disease and the staff at the Black Marlin was completely accommodating in making me safe meals. Overall a great experience we intend to repeat!
reviewed on 07/12/2017 by Undisclosed
It was nice
Nice condo. Great service from guest services. Thanks to Tommy on the beach!
reviewed on 07/16/2017 by Benjamin H.
Fun Vacation with Family
Great time, great resort, gave lots of options for all the different ages of kids, loved the golf course,pool and food. Renting a golf cart gave us lots of options of running into town and driving down the beach. FUN TRIP!
reviewed on 07/21/2017 by Undisclosed
Everything was great; location, amenities, etc. the pool bartender was a tad preoccupied so drinks were a little slow, but overall everything was great.
reviewed on 08/18/2017 by Mike H.
The condo was lovely and clean. My only issue was the loud construction that started outside our window every morning at 7am. It really affected my satisfaction with this unit.
reviewed on 07/29/2018 by Courtney S.
response on 8/22/2018:
Thank you so much for your review, and we’re happy to hear you had a great stay at our place! That being said, we’re so sorry you encountered construction noise during your stay with us. Please let us assure you we are looking into this and if the construction is going to occurr again we will notify our future guests. We really appreciate your patience, and we hope to host you again in the future! -The TurnKey VR Team
So close. Just a few details to work out.
We got off to a slow start. This is t the fault of the condo, but the cleaning crew had walked out halfway through cleaning the property. We walked in at our check in time and the place wasn’t ready. The turnkey people made it right. Very quickly. So service was excellent. The condo was great. Brand new construction. Well made. Great details. Just a few details were missing. Probably because it is so new. Things like no dish washing items. Scrubbers. Dish rags. Dishwasher soap etc. the kitchen is missing a few items. Cutting boards would be nice. (I like to cook) the bathrooms and kitchen lacked floor mats. No where to stand if your feet are wet. Other than that, it’s a great place. I’d defiantly go again. The amenities are still being built, but the pool, cabanas, bar �� are all top rate.
reviewed on 08/01/2018 by Joseph S.
response on 8/23/2018:
Thank you so much for your review, and we’re happy to hear you had a great stay at our place! That being said, we’re so sorry for the housekeeping issue that happened during your stay with us. At TurnKey, it’s our highest priority to make sure our guests have the best experience possible, but if problems do arise, we try our very best to make things right in any way we can. It looks like we were able to assist and we are so glad you called our 24/7 guest hotline to let us know about it. Thanks again for your patience and for being absolutely perfect guests. We look forward to you staying with us again! -The TurnKey VR Team
It took almost 24 hours to have the basic amenities delivered to the property. This was after 3 phone calls a 2 text messages. The property itself was fine and would recommend it, but I would avoid using TurnKey in the future. They were not responsive at all.
reviewed on 08/10/2018 by Undisclosed
response on 9/14/2018:
Thank you for taking the time to leave us this feedback, and we’re so sorry to hear your experience with us was not as great as it should have been. Here at TurnKey, we strive to offer impeccable customer service before, during, and after your stay. Please be assured that we will be following up with our local team to address the delayed response in order to ensure similar problems do not reoccur moving forward. Thanks again for bringing this important issue to light, as it’s feedback like this that really makes a difference in how we move forward in offering the best service we possibly can to our guests. If there is anything else we can do for you, please reach out any time on our 24/7 guest hotline and let us know. -The TurnKey VR Team
The Palmilla community has a lot of new construction occurring. Be ready for some noise. The pool is great and a very short walk from the condo. Drink and food service is available. The unit is new and very comfortable. When we arrived, we could not find towels since housekeeping had left them in the washer and dryer. There was only one roll of toilet paper and other basic necessities were not available. The property manager was responsive to communications, but did not send someone over until the next day. Shortly after that representative came, another walked into the condo without even knocking or announcing his presence. Check-in and check-out was easy. Overall, the stay was satisfactory.
reviewed on 09/04/2018 by Undisclosed
response on 9/27/2018:
Thank you for this review! We're so happy to hear you had a great stay with us, but we’re sorry about the towels, supplies and one of our team members unannounced visit. We know it doesn’t change things, but thank you for accepting the compensation we were able to offer you. Thank you for notifying us of the towels and toilet paper, and please know we've passed your feedback to our team to prevent these issues from happening again. We really appreciate your patience, and we hope to host you again in the future! -The TurnKey VR Team
Beautiful 2br/2b place to stay! Close to the pool, beach, and places to eat out! We hope to be back soon.
reviewed on 09/09/2018 by Dan T.
Luxe condo stay
What a gem! This condo is very nice. Spacious! The beds are very comfortable. The location is ideal. Obviously the resort is under construction but not a big deal. A couple things to know: bring your own spices if you plan to cook. We gifted the condo coffee, a must! This condo shares a wall.with the stairs access to the 2nd floor. There is a little noise with that, but it didn't bother us too much. We loved this condo and would come back!
reviewed on 10/09/2018 by Undisclosed
response on 10/17/2018:
Thank you so much for taking the time to leave a review and share your experience! We’re so happy to hear you enjoyed your stay with us. You were perfect guests, and we look forward to next time! -The TurnKey VR Team
Last Minute Trip
We enjoyed the stay. The rental process was easy and Turnkey was very responsive to any questions. The unit had everything we needed except for a grill, which was not a big deal. The restaurant on-site had great food! It was nice to be able to reserve beach chairs and umbrellas.
reviewed on 06/04/2019 by Undisclosed
response on 6/27/2019:
Thank you so much for taking the time to leave this review and we are thrilled to hear that you had a great stay and enjoyed our home. You were amazing guests and we would love to host you again at any time. – The TurnKey VR Team
This condo was awesome. The cleanliness...
This condo was awesome. The cleanliness and the communication with the property manager was great!! We would go back!!
reviewed on 07/08/2019 by Undisclosed
Overall the property was great... i recommend the cleaning company or whoever cleans be either changed or more thorough. It was mostly clean, but there were some things that weren’t which made you wonder if they over look when the previous people leave. There was sand in our bed the first time we got in the bed and pulled the covers back. The dishes weren’t cleaned properly, and the trash bag in the bathroom was reused. There was food left in the fridge and freezer that had been opened. But overall the place was very nice and comfortable. It was Great location and the resort was great. We will return again as stay again.
reviewed on 07/13/2019 by Undisclosed
response on 7/18/2019:
Thank you for taking the time to leave us a review. We are so glad to hear that you enjoyed the property and that you recommend it! We wish we would have known about the cleanliness issues you experienced during your stay so that we could have sent someone out to address this. Always remember that our guest hotline is available 24/7 if you ever need anything. Our Field Operations Team is following up to ensure the home receives the proper care and maintenance for our future guests. You were wonderful guests and we can’t wait to have you back again!- The TurnKey VR Team
Port A Vacation
Nice property... great location to the beach. 2nd bed is not large enough for 2 adults. Nicely updated and clean but smelled of cigarettes.
reviewed on 07/15/2019 by Undisclosed
response on 7/18/2019:
Thank you for taking the time to leave us a review. We are so glad to hear that you enjoyed the home and its excellent location near the beach! Always remember that our guest hotline is available 24/7 if you ever need anything during your stay. Our Field Operations Team is following up to ensure the home receives the proper care and maintenance for our future guests. You were wonderful guests and we hope to have you back again!- The TurnKey VR Team
Nice property... but smelled of smoke/nicotine...
Nice property... but smelled of smoke/nicotine. 2nd bed is a bit small for 2 adults to sleep.
reviewed on 07/25/2019 by Undisclosed
Beautiful Vacation Rental
A nice 2/2 with open floor plan and new amenities in a developing property. The location is good. The property staff are polite and responsive. We would come again and recommend to friends. Beds were not clear to us before we arrived, but there are plenty - master- king and chair with pull out twin, 2nd Bedroom- queen with twin trundle, LR couch large sectional with pull out bed full/queen.
reviewed on 07/28/2019 by Katrina B.
response on 7/29/2019:
We so appreciate you taking the time to leave a review, and are glad you enjoyed your stay. You were lovely guests, and we hope to see you again in the future! - The TurnKey VR Team
The property is beautiful! The condo...
The property is beautiful! The condo unit was exactly as pictured. Very clean and well-appointed. Beds were comfortable; plenty of clean towels, etc. Great accommodations! The resort staff from the pool, golf club, restaurant, etc. were all so helpful and friendly. We really enjoyed our stay, and will definitely visit again!
reviewed on 09/08/2019 by Undisclosed
We made the best of it!
Overall we had a good time but there were several issues with our stay... we understand that things happen but for the price, I really did expect more! The house was clean except for the floors. They were so dirty I had to keep shoes on inside so I wasn’t constantly washing the bottoms of my feet off. It was well furnished and the couch was very cozy to relax on at the end of a long day in the sun. The air conditioner went out our second night there and because it was after 6 pm they weren’t able to send someone to fix it until the next day. We had to turn it off so we slept without AC that night. The AC repair company was there around 10 the next morning but I did have to call guest services because turnkey had not notified them of the issue yet. They were there a couple hours and it was fixed by the time we got back from the pool mid afternoon. We rented a golf cart which broke down on the side of the road. The gentleman that owned them was very fast to come fix it and get us back on the road. He even let us rent the next day on him which was very nice of him. The last day there my husband went to play golf and was told that the Wednesday before our arrival the owners had decided that the golf course would now be closed on Monday! The gentleman allowed my husband to walk the course so he was still at least able to play it and he said it was fantastic! He really enjoyed the course and he said it was very well maintained. I went to the pool which was great but the bar was closed as well! Like I said, we made the best of it but a lot of things went wrong! The staff was the only thing that saved our vacation... they were great and tried to address every issue we came across.
reviewed on 09/19/2019 by Undisclosed
response on 10/22/2019:
Thank you for providing us this feedback. We sincerely apologize for the cleanliness and AC issues you experienced. Since your stay, our local team has addressed the cleanliness issues you brought up with the housekeeper and we are pleased to say the AC is working properly now. We wish we were able to help with the other items, however we have made sure the resort management if aware of your feedback. We know it doesn’t change things, but thank you for accepting the compensation we were able to offer you. We really appreciate your patience, and if there is anything else we can do to assist you, please don’t hesitate to reach out to our 24/7 guest hotline and let us know. -The TurnKey VR Team
We were very pleased with the condo. Had everything we needed and it was nice and clean which is very important. Had a problem with one of the door locks and the maintenance response was excellent. We definitely would like to return.
reviewed on 09/21/2019 by James T.
Excellent property with great beach access. Black Marlin was a treat as well.
reviewed on 10/02/2019 by Chris B.